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Instinct and Meta are testing artificial intelligence agents capable of placing outbound phone calls to businesses on behalf of users. Instinct founder Noah Shinn announced the Instinct Concierge feature on Sept.
16, which allows the company's AI assistant to handle service tasks such as calling restaurants or resolving billing issues. Meta launched its personal AI agent, Muse, on Sept.
8 and is reportedly testing a similar outbound-calling capability for U.S. The development marks a shift from AI assistants that provide information to agents that execute actions across connected services.
Instinct's assistant can already work across apps and websites, while Muse can browse the web, fill out forms, and complete tasks.
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