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Channel selection, not AI sophistication, is the binding constraint in modern debt collection.
Vodex AI's CEO, speaking ahead of the ACA International Convention 2026, contends that voice-only outreach architectures "structurally miss" Gen Z and millennial debt holders.
The company's proposed remedy is AI-powered engagement that combines voice, SMS, email, and account intelligence to improve both consumer engagement and resolution rates.
The generational channel problem The framing matters. A platform built around a single contact channel cannot adapt to borrowers who do not respond to that channel.
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