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The bottleneck in the current AI adoption cycle is the gatekeeping bot.
Deployed to manage workflows, route decisions, or screen incoming work, these systems are now generating the friction they were supposed to eliminate.
Jobs and businesses have changed in the process, but the change arrives packaged with confusion and encounters that workers describe as downright awkward. Where the friction compounds The mechanism is structural.
A bot positioned at a decision node does two things at once: it blocks human throughput while also producing output at volume. That second function is the accumulating problem.
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